No targets available; showing actuals against baseline.
Carbon per million dollars of revenue. The legacy industry-standard reference (CDP, MSCI). Useful for cross-sector context, but distorted by margin — high-margin firms appear artificially efficient. Read alongside the operational and asset intensities for the full picture.
OpEx (operating expenditure) is the running cost of the business — staff, services, energy, materials. This shows how carbon-intensive operations are per million dollars of spend. Removes the margin distortion that revenue-based ratios introduce.
EVIC (Enterprise Value Including Cash) is the firm's total capital footprint — equity + debt + cash + minority interest. The EU's standard intensity measure (SFDR PAI 3) — answers: how much carbon does each million of capital deployed in this business produce?
PP&E (Property, Plant & Equipment) plus leased real-estate assets is the firm's physical infrastructure on the balance sheet. This shows the carbon intensity of that physical footprint — uses Scope 1+2+3 for consistency with the other headline intensities. Surfaces stranded-asset risk for asset-heavy firms.
How the firm describes its decarbonisation approach in its own words — alongside the headline numbers above. Self-reported, page-cited.
Atento promotes renewable energies as part of its path to carbon neutrality by 2030. In 2023, 60% of total energy consumption came from renewable sources, alongside a 5% reduction in electricity consumption versus 2022.
In partnership with Sesc Interlagos in Brazil, Atento planted araucaria seedlings (Atlantic Forest species) to offset CO2 emissions and recover degraded areas. In Mexico, in alliance with Sierra de Guadalupe Integral Environmental Education Center, 800 maguey trees were planted. These are nature-based actions rather than durable removals (no DAC/BECCS/biochar disclosed).
Atento has been recognized by CDP for its Energy Strategy, particularly efficiency practices and energy consumption optimization across its operations. The company emphasizes optimizing resource consumption as a core operational decarbonization lever, contributing to a 32.6% reduction in carbon footprint since 2020.
CDP awarded Atento an 'A' grade in the Emissions and Low-Carbon Products subcategory, reflecting initiatives that delivered a 32.6% reduction in the company's carbon footprint since 2020. Atento continues to implement sustainable solutions to mitigate environmental impact within its CRM/BTO operations.
CDP recognized Atento's structured governance approach to water management, its environmental policies on water sustainability, and its Water Pollution Management Procedures aimed at reducing water-related impacts across operations.
The WAHA remote work program reduces office energy use and commuting emissions, contributing to a cumulative 32.63% carbon footprint reduction since 2020 and an 11.65% reduction in Scope 1 emissions.
Atento optimizes electricity consumption across operations, achieving a 5% reduction in electricity consumption compared to 2022 while expanding the renewable share of its energy mix to 60%.
Through waste management and digitalization initiatives, Atento reduced paper consumption by 17.8% in 2023, the lowest figure since reporting began, advancing its goal of eliminating paper.
34% of employees working remotely. Commuting carbon footprint reduced by 29% per employee thanks to WAHA (from 2.36 to 1.68 tCO2e per employee). This is the firm's biggest Scope 3 lever, supported by Atento@Home technology platform.
Fluorinated gases consumption decreased 46% from 6,031.54 kg in 2021 to 3,234 kg in 2022, through HVAC renovation, retrofitting and maintenance to generate less leakage. This represented ~5,000 tCO2 savings.
Atento deployed LED upgrades, motion sensors in common spaces, on/off switching of air conditioning and PCs on demand, and HVAC retrofits across countries. Building capacity and occupancy were studied to right-size buildings. Achieved 5% electricity consumption reduction in 2022 vs 2021 despite return to office.
Atento implemented the WAHA (Work from Home Atento) program for more than 40% of employees, intended to improve work-life balance and to reduce on-site and travel emissions. The company credits WAHA as a key contributor to the 6.6% emissions reduction achieved in 2021 versus the 2020 baseline.
Atento reduced electricity consumption by 11% versus 2021, paper consumption by 51%, and water consumption by 40% over the last two years through office efficiency measures.
Paper consumption reduced 44% from 52.2 tonnes in 2020 to 29.04 tonnes in 2022, though rose 15% vs 2021 due to office return. Digitalization of processes continues to be Atento's bet to achieve 0 paper policy, with printed sheet limitations to upper management in Argentina, Uruguay and Brazil.
In Brazil, Atento partnered with a circular economy supplier (ISO 9001, 14001 certified) managing sustainable disposal. Approximately 9 tons of metal, plastic, glass and wood were reused and recycled in 2022, returning materials as raw materials and reinforcing the 4 pillars: Innovate, renew, reuse and recycle.
Innovation and commitment to technology have been critical, including cloud migration and use of cloud-native solutions, which Atento states favour CO2 emissions reduction by shifting workloads to more efficient infrastructure.
No target available for this scope.
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