Dependent: Paper reduction and digitalization Paper consumption reduced 44% from 52.2 tonnes in 2020 to 29.04 tonnes in 2022, though rose 15% vs 2021 due to office return. Digitalization of processes continues to be Atento's bet to achieve 0 paper policy, with printed sheet limitations to upper management in Argentina, Uruguay and Brazil.
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LEED Silver Certification for Elemento building in Colombia Building obtained Platinum/Silver LEED certification (page 11 says Platinum, page 91 says Silver).
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Created Risk Management area In 2022 Atento created a dedicated Risk Management area to centralize BCP, fraud prevention, contract analysis, audit follow-up and risk assessment.
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64% renewable electricity across operations Atento has doubled the use of renewable energy since 2019 (+52%), reaching 64% of total electricity consumption in 2022 (up from 58% in 2021 and 32% in 2020). The firm uses official certification data from local governments and electric providers. They are exploring non-conventional renewable energy projects (e.g., photovoltaic) and energy efficiency in HVAC and lighting in Colombia.
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Primary: WAHA (Work At Home Agent) reducing commuting emissions 34% of employees working remotely. Commuting carbon footprint reduced by 29% per employee thanks to WAHA (from 2.36 to 1.68 tCO2e per employee). This is the firm's biggest Scope 3 lever, supported by Atento@Home technology platform.
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Added car fleet to Scope 1 emissions Atento expanded Scope 1 calculation to include corporate car fleet emissions, which amounted to 109.5 tCO2 representing less than 2% of Scope 1.
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ISO 26000 Social Responsibility achieved across multiple sites Achieved ISO 26000 certification in Spain, Brazil, Peru, Colombia, Mexico and Puerto Rico.
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Joined Tent Partnership for Refugees Hired more than 500 refugees in South America and pledged to hire 50 refugees in the US over the next three years.
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Reforestation actions in Brazil and Mexico In partnership with Sesc Interlagos in Brazil, Atento planted araucaria seedlings (Atlantic Forest species) to offset CO2 emissions and recover degraded areas. In Mexico, in alliance with Sierra de Guadalupe Integral Environmental Education Center, 800 maguey trees were planted. These are nature-based actions rather than durable removals (no DAC/BECCS/biochar disclosed).
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Primary: Fluorinated gas leakage reduction via HVAC improvements Fluorinated gases consumption decreased 46% from 6,031.54 kg in 2021 to 3,234 kg in 2022, through HVAC renovation, retrofitting and maintenance to generate less leakage. This represented ~5,000 tCO2 savings.
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