Atento — full event log

Every event we have on file across every reporting year. The Data-by-year tab summarises the top 10 per year; this page shows them all.

← back to Data by year

2024· 6 events

32.6% carbon footprint reduction since 2020Data confidence — high

Atento reports a 32.6% reduction in its carbon footprint since 2020 baseline, driven by energy efficiency and emissions reduction initiatives.

sustainability_report p.1

ISO 56002 Innovation Management Certification maintainedData confidence — high

Atento is recognized as the 1st company in its sector worldwide to achieve ISO 56002 Innovation Management Certification, maintained for four consecutive years.

sustainability_report p.2

Primary: Energy efficiency and consumption optimizationData confidence — med

Atento has been recognized by CDP for its Energy Strategy, particularly efficiency practices and energy consumption optimization across its operations. The company emphasizes optimizing resource consumption as a core operational decarbonization lever, contributing to a 32.6% reduction in carbon footprint since 2020.

sustainability_report p.1

Primary: Emissions reduction and low-carbon solutionsData confidence — med

CDP awarded Atento an 'A' grade in the Emissions and Low-Carbon Products subcategory, reflecting initiatives that delivered a 32.6% reduction in the company's carbon footprint since 2020. Atento continues to implement sustainable solutions to mitigate environmental impact within its CRM/BTO operations.

sustainability_report p.1

CDP B rating in environmental and water managementData confidence — high

Atento received a B certification from CDP for both climate and water management, placing the company in the 'Management' band, with an 'A' grade in the Emissions and Low-Carbon Products subcategory.

sustainability_report p.1

Primary: Water management and pollution controlData confidence — med

CDP recognized Atento's structured governance approach to water management, its environmental policies on water sustainability, and its Water Pollution Management Procedures aimed at reducing water-related impacts across operations.

sustainability_report p.1

2023· 7 events

Carbon neutrality target by 2030affects net zero target yearData confidence — high

Atento committed to achieving carbon neutrality by 2030, with reported 32.63% reduction in carbon footprint since 2020 baseline.

sustainability_report p.1

DEI initiatives expanded (DNA program, JAQI, Move Challenge, blood donation)Data confidence — high

Atento expanded diversity and inclusion programs including LGBTIQ+ spaces, women's empowerment (JAQI Chile), Dona Lila reporting channel, Move Challenge with 237 participants, and first global blood donation campaign with 700+ contributors.

sustainability_report p.2

ISO 56002 Innovation Management Certification maintainedData confidence — high

Atento recognized as the 1st company in the sector worldwide to achieve ISO 56002 Innovation Management Certification, maintained for four consecutive years.

sustainability_report p.2

60% renewable energy in total consumptionData confidence — high

Atento promotes renewable energies as part of its path to carbon neutrality by 2030. In 2023, 60% of total energy consumption came from renewable sources, alongside a 5% reduction in electricity consumption versus 2022.

sustainability_report p.1

Primary: Work at Home Agent (WAHA) remote work programData confidence — high

The WAHA remote work program reduces office energy use and commuting emissions, contributing to a cumulative 32.63% carbon footprint reduction since 2020 and an 11.65% reduction in Scope 1 emissions.

sustainability_report p.1

Primary: Energy consumption optimization in operationsData confidence — high

Atento optimizes electricity consumption across operations, achieving a 5% reduction in electricity consumption compared to 2022 while expanding the renewable share of its energy mix to 60%.

sustainability_report p.1

Primary: Paper elimination and process digitalizationData confidence — high

Through waste management and digitalization initiatives, Atento reduced paper consumption by 17.8% in 2023, the lowest figure since reporting began, advancing its goal of eliminating paper.

sustainability_report p.1

2022· 14 events

Dependent: Paper reduction and digitalizationData confidence — high

Paper consumption reduced 44% from 52.2 tonnes in 2020 to 29.04 tonnes in 2022, though rose 15% vs 2021 due to office return. Digitalization of processes continues to be Atento's bet to achieve 0 paper policy, with printed sheet limitations to upper management in Argentina, Uruguay and Brazil.

sustainability_report p.84

LEED Silver Certification for Elemento building in ColombiaData confidence — high

Building obtained Platinum/Silver LEED certification (page 11 says Platinum, page 91 says Silver).

sustainability_report p.91

Created Risk Management areaData confidence — high

In 2022 Atento created a dedicated Risk Management area to centralize BCP, fraud prevention, contract analysis, audit follow-up and risk assessment.

sustainability_report p.112

64% renewable electricity across operationsData confidence — high

Atento has doubled the use of renewable energy since 2019 (+52%), reaching 64% of total electricity consumption in 2022 (up from 58% in 2021 and 32% in 2020). The firm uses official certification data from local governments and electric providers. They are exploring non-conventional renewable energy projects (e.g., photovoltaic) and energy efficiency in HVAC and lighting in Colombia.

sustainability_report p.83

Primary: WAHA (Work At Home Agent) reducing commuting emissionsData confidence — high

34% of employees working remotely. Commuting carbon footprint reduced by 29% per employee thanks to WAHA (from 2.36 to 1.68 tCO2e per employee). This is the firm's biggest Scope 3 lever, supported by Atento@Home technology platform.

sustainability_report p.85

Added car fleet to Scope 1 emissionsaffects scope 1 co2eData confidence — high

Atento expanded Scope 1 calculation to include corporate car fleet emissions, which amounted to 109.5 tCO2 representing less than 2% of Scope 1.

sustainability_report p.80

ISO 26000 Social Responsibility achieved across multiple sitesData confidence — high

Achieved ISO 26000 certification in Spain, Brazil, Peru, Colombia, Mexico and Puerto Rico.

sustainability_report p.36

Joined Tent Partnership for RefugeesData confidence — high

Hired more than 500 refugees in South America and pledged to hire 50 refugees in the US over the next three years.

sustainability_report p.77

Reforestation actions in Brazil and MexicoData confidence — high

In partnership with Sesc Interlagos in Brazil, Atento planted araucaria seedlings (Atlantic Forest species) to offset CO2 emissions and recover degraded areas. In Mexico, in alliance with Sierra de Guadalupe Integral Environmental Education Center, 800 maguey trees were planted. These are nature-based actions rather than durable removals (no DAC/BECCS/biochar disclosed).

sustainability_report p.90

Primary: Fluorinated gas leakage reduction via HVAC improvementsData confidence — high

Fluorinated gases consumption decreased 46% from 6,031.54 kg in 2021 to 3,234 kg in 2022, through HVAC renovation, retrofitting and maintenance to generate less leakage. This represented ~5,000 tCO2 savings.

sustainability_report p.82

Improved commuting survey methodology and sample sizeaffects scope 3 employee commutingData confidence — high

Sample size for commuting survey increased from 12,523 in 2021 to 33,513 in 2022 (27.5% of total population), with improved data validation.

sustainability_report p.85

Expanded SDG coverage to include SDG 4 and 16Data confidence — high

Broadened SDG reach to tackle SDG 4 (Education) and 16 (Peace, Justice) in addition to existing priorities.

sustainability_report p.10

Primary: Energy efficiency in offices (LED, motion sensors, HVAC upgrades)Data confidence — high

Atento deployed LED upgrades, motion sensors in common spaces, on/off switching of air conditioning and PCs on demand, and HVAC retrofits across countries. Building capacity and occupancy were studied to right-size buildings. Achieved 5% electricity consumption reduction in 2022 vs 2021 despite return to office.

sustainability_report p.88

Dependent: Circular economy partnership for waste managementData confidence — high

In Brazil, Atento partnered with a circular economy supplier (ISO 9001, 14001 certified) managing sustainable disposal. Approximately 9 tons of metal, plastic, glass and wood were reused and recycled in 2022, returning materials as raw materials and reinforcing the 4 pillars: Innovate, renew, reuse and recycle.

sustainability_report p.87

2021· 5 events

New ESG corporate strategy establishedData confidence — high

In 2021, Atento established a new ESG corporate strategy with new initiatives defined to positively impact environment, diversity and inclusion across 14 countries and three continents.

sustainability_report p.1

Diversity, Inclusion and Equality Policy implemented globallyData confidence — high

Atento formally implemented a global Diversity, Inclusion and Equality Policy reinforcing commitment to equality and diversity.

sustainability_report p.1

Primary: Work-from-home program (WAHA) to cut on-site and travel emissionsData confidence — high

Atento implemented the WAHA (Work from Home Atento) program for more than 40% of employees, intended to improve work-life balance and to reduce on-site and travel emissions. The company credits WAHA as a key contributor to the 6.6% emissions reduction achieved in 2021 versus the 2020 baseline.

sustainability_report p.1

Dependent: Cloud migration and cloud-native solutionsData confidence — high

Innovation and commitment to technology have been critical, including cloud migration and use of cloud-native solutions, which Atento states favour CO2 emissions reduction by shifting workloads to more efficient infrastructure.

sustainability_report p.1

Primary: Electricity and resource consumption reduction in officesData confidence — high

Atento reduced electricity consumption by 11% versus 2021, paper consumption by 51%, and water consumption by 40% over the last two years through office efficiency measures.

sustainability_report p.1

2020· 2 events

Started carbon footprint calculation in 2020Data confidence — high

Atento started calculating its Carbon footprint in 2020. The 2021 report shows a 6.6% reduction (19kg CO2 less per employee) versus the 2020 baseline.

sustainability_report p.1

Carbon Neutrality target by 2030Data confidence — high

Atento committed to driving towards Carbon Neutrality in 2030.

sustainability_report p.80