Fiserv — full event log

Fiserv expects suppliers to share its environmental priorities and engages with them to reduce their environmental impact. Where appropriate, it strives to collect metrics around suppliers' own environmental impact.

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Fiserv maintains an Environmental Management System registered to ISO 14001 standard at its Basildon (EMEA) office, renewed every 2 years and periodically audited.

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Fiserv's products enable digital paperless services to help customers operate more sustainably. The company also runs a program to recycle payment terminals such as Clover devices, supporting circularity in product end-of-life.

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Fiserv commits to tracking progress and reforecasting targets for reductions in environmental impact, including investigating renewable energy options and publicly reporting on progress to meet these targets. No specific RE100, PPA, or % renewable commitment is disclosed.

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Fiserv seeks to eliminate redundant operations in its office and data center facilities to reduce environmental footprint, including moving toward larger, centralized campuses and maturing its cloud enablement strategy. For new owned buildings, it incorporates green building design principles and seeks LEED or other green building certifications.

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Fiserv seeks to use technology capabilities to enable face-to-face meetings while limiting the environmental impact of extensive travel and commuting.

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As data center and critical support equipment is replaced, Fiserv considers the energy efficiency of IT hardware, mechanical and electrical infrastructure equipment to reduce emissions from operations.

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Fiserv linked CSR work to several UN SDGs including Quality Education, Decent Work, Industry/Innovation, Responsible Consumption and Climate Action.

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In 2024, we conducted our second CSR materiality assessment using the double materiality principles prescribed by the EU Corporate Sustainability Reporting Directive (CSRD).

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Fiserv incorporates green building design principles into all new construction, renovation and building projects. As of 2024, the firm has over 750,000 sq ft of LEED-certified office space (LEED Gold Milwaukee HQ, LEED Platinum Dublin, LEED Platinum NJ tech campus, LEED Gold NYC executive offices). Practices like LEED for Operations and Maintenance (O+M) are also applied, and ISO 14001 certification is in place at Basildon (UK) and Bogota (Colombia).

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Fiserv procures renewable energy certificates through utility providers. In 2023, ~2,400 MWh of RECs were procured at one U.S. facility. In 2024, procurement scaled to approximately 37,000 MWh of RECs through another utility provider. Fiserv has also purchased tax credits from renewable energy projects to provide capital supporting their development. The firm states it will continue to assess its clean and renewable aspiration for best practices.

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In data centers, strategy includes consolidation to larger facilities, transition of targeted applications to the cloud to improve efficiency, hardware/power management, and asset life-cycle replacement of equipment. Virtualization is used to reduce physical server footprint and lower overall power consumption. Engagement with cloud providers seeks to better understand GHG impact of cloud transition.

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Suppliers (categories 1, 2 and 4) account for 72% of GHG emissions. Fiserv set an interim target to have 25% of vendor spend provide actual GHG emissions data by 2030. In 2024, outreach was conducted with transportation vendors (getting actual data from two larger vendors) and with co-location data center providers (category 8) on electricity consumption and renewable energy strategy. In 2025, engagement will expand to technology and cloud providers to replace spend-based calculations.

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In 2024, Fiserv executed energy efficiency projects at U.S. facilities and conducted energy audits at facilities across EMEA. Office locations are also assessed for Energy STAR status and energy-efficiency opportunities as part of the real estate strategy.

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Clover products adhere to CEC and NRCan energy efficiency standards. Newer Clover products use Post-Consumer Recycled (PCR) plastic (e.g. Flex Pocket and Compact exterior enclosures), feature replaceable batteries, and aim for longer lifespan/repairability. Repair facilities are being expanded into regions like Argentina to reduce shipping. In 2024, ~18,000 reusable starter kits were created from validated returned cables, power packs and screwdrivers; foam from refurbished POS hardware was recycled; >225,000 recycled-content boxes were purchased. Over 300,000 lbs of materials from 100,000+ assets were recycled/resold/recovered through an R2-certified vendor; >300 metric tons of paper recycled in U.S.

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In 2024, our global headquarters in Milwaukee, WI received LEED Gold and our collaboration center in Dublin, Ireland received LEED Platinum. We now have more than 750,000 square feet of LEED-certified office space.

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In 2024, we created a $10 million relief fund to support clients and associates as needed in response to hurricane disasters.

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Fiserv's CSR report does not describe a carbon removals strategy (DAC, BECCS, biochar, afforestation insetting). The firm's climate strategy is focused on absolute emissions reductions in scope 1 and scope 2, vendor engagement for scope 3 data, and renewable electricity procurement, rather than offsets or removals.

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In our 2023 CSR Report, we set out a near-term objective of reducing, by 2030, our scope 1 and scope 2 emissions by 50% from our 2019 baseline.

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In 2023, we set an interim target to have 25% of our vendor spend provide actual GHG emissions data to us by 2030.

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Scope 1 emissions increased slightly year-over-year due in part to a change in methodology that resulted in more sites being included in stationary and fugitive emissions estimations.

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For category 4 of scope 3, we were able to use a hybrid method for this year's calculations by leveraging emissions factors and data provided to us by some of our vendors.

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Established an interim scope 3 GHG emissions target of having 25% of vendor spend provide actual GHG emissions data by 2030.

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Fiserv set a near-term goal of a 50% absolute reduction in scope 1 and scope 2 GHG emissions by 2030, compared to a 2019 baseline. This is the company's first GHG reduction goal.

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Scope 1 emissions for 2019-2021 restated to include radiative forcing and a fuel-based approach for jet travel.

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Report aligns with TCFD framework, GRI standards, SASB Software and IT Services Standard, and UN Sustainable Development Goals.

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Aspire to have 100% clean and/or renewable electricity products at all Fiserv-owned sites by 2030, through direct procurement, RECs, vPPAs or similar.

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Fiserv's Innovation Center @ The Park in Berkeley Heights, NJ received LEED Platinum certification in 2023; Dublin collaboration center received LEED Platinum in 2024.

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Fiserv aspires to procure 100% clean and/or renewable electricity products for all Fiserv-owned sites by 2030, either through direct utility procurement, renewable energy credits (RECs), longer-term virtual power purchase agreements (vPPAs) or similar products. In 2022 in EMEA, Fiserv engaged with a vendor to move information technology power to renewable power. Renewable energy consumption was 165 MWh in 2021 and 0 MWh in 2022.

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Real estate strategy prioritizes green building design principles and LEED certifications. Over 500,000 sq ft of LEED-certified office space as of 2023, including LEED Gold at 1 Broadway (NYC) and LEED Platinum at Berkeley Heights NJ technology campus and Dublin Ireland. Plan to pursue LEED certification at new headquarters in Milwaukee, WI and Columbus, OH. Notable 2023 initiatives include 4 LED and energy upgrade projects and energy audits.

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Sustainability initiatives include: reducing PVC scrap by ~40,000 pounds in 2023 at Nashville card production; reducing paper usage by an estimated 100M sheets annually at Omaha output solutions; refurbishing over 7,000 Clover starter kits through reuse of cables, power packs and screen drivers; using post-consumer recycled (65%) plastic in Clover products; using recycled-material overboxes (>200,000 in 2023); and offering recycled PVC, ocean-bound plastic, and upcycled post-industrial plastic cards.

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Data center strategy includes consolidating to larger facilities, transitioning targeted applications to public/private cloud, managing hardware/power consumption, and replacing older equipment with more energy-efficient generators, cooling and back-up power. Modern cloud-native platforms enable dynamic scalability and intelligent hardware consumption. In 2023, more than 70,000 assets avoided the landfill and over 500,000 pounds of materials were recycled through their third-party e-waste provider.

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Business travel (Scope 3 cat 6) and employee commuting (cat 7) account for ~7% of total GHG emissions. Fiserv's travel booking tool alerts associates to approximate emissions associated with their travel to encourage optimization. Methodology for employee commuting is being refined to look at data by location and commute type.

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Vendors (Scope 3 cats 1, 2, 4) represent approximately 79% of total GHG emissions. Interim target: 25% of vendor spend to provide actual GHG emissions data by 2030. Fiserv enhanced vendor assessments in 2023 to include ESG-related questions, is developing a Third-Party Code of Conduct, and is moving from spend-based to hybrid emissions calculation methods.

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In the short term, our goal is to establish a recycling program in North America by the end of 2023. Also seeking to increase the scope of e-waste sent to vendor.

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In 2022, Fiserv's Bill Pay solution processed more than 80 million checks per month, with nearly 80% delivered electronically. Digital document storage, electronic billing/payments and omnichannel delivery substitute paper-based processes, reducing paper consumption and transport emissions. Omaha NE facility reduced paper waste by ~1 ton per day via print-job consolidation.

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Achieved LEED Gold certification in our One Broadway office in New York City. Applied for LEED Platinum at Berkeley Heights, NJ Innovation Center and LEED Gold at Dublin, Ireland office.

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Scope 2 emissions – location- and market-based – have been restated for 2022 to reflect an error identified during our 2023 review.

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In EMEA, Fiserv partnered with a vendor to reduce energy costs and increase use of renewable/green energy. Through this vendor, we moved our information technology (IT) power to 100% renewable/green power. Renewable energy consumption globally was modest: 385 MWh (2019), 541 MWh (2020), 165 MWh (2021). No enterprise-wide RE100 or PPA commitment disclosed.

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Scope 3 Category 6 (business travel) fell from 70,061 tCO2e (2019) to ~14,000 tCO2e (2020-2021), partly COVID-driven. Fiserv enabled the corporate travel booking tool to display approximate emissions associated with each trip, intended to educate and encourage associates to optimize travel as office return continues.

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Fiserv has been consolidating offices and data centers since 2017 to reduce energy/emissions footprint. In 2022 alone, 7 data centers were eliminated. New offices use green building design principles: One Broadway NYC (LEED Gold), Berkeley Heights NJ Innovation Center (LEED Platinum applied), Dublin Ireland (LEED Gold applied). New buildings include solar panels, EV chargers, LED lighting, building monitoring systems and green roofs.

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Cat 1 (purchased goods) dominates Scope 3 at 1,233,987 tCO2e (2021). Fiserv plans to expand vendor engagement through ESG survey questions in vendor assessment processes in 2023 and engage technology vendors on measuring climate benefits.

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In 2022 Fiserv consolidated 7 data centers, transitioning facilities to larger established sites or to the cloud. Newer servers reduce energy intensity vs outgoing equipment. Take-back provisions with vendors reduce end-of-life waste to landfill. Anticipates monetary and energy savings.

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Output business offers three environmentally friendly plastic card options: Recycled PVC (industrial waste/scrap recovered for card production); Recovered Ocean-Bound Plastics (used as HDPE card core in contactless cards); Bio-Sourced Plastic Substitute - PLA derived from cornstarch replaces 80% of petroleum-based PVC. Nashville TN facility reduced PVC waste by ~25,000 pounds via card-production process changes.

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Scope 1 emissions have been restated for 2019 and 2020 due to an identified calculation error, resulting in -25% and -30% changes for 2019 and 2020 total Scope 1 emissions values, respectively.

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In 2022, Fiserv began alignment of reporting with the TCFD framework to further enhance climate-related disclosures, in addition to existing GRI and SASB alignment.

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For 2021 and 2022, Fiserv expanded Scope 3 inventory to include categories 1, 2, 4, 5 in addition to previously reported 3, 6, 7, 13.

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In 2021, Fiserv created the role of Head of Corporate Social Responsibility reporting directly to the CEO. This position is responsible for establishing and implementing the ESG program and climate-related strategies.

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We have improved the way we measure and report on our category 1 (purchased goods and services) reporting in Scope 3 emissions.

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In 2021 Fiserv expanded Scope 3 reporting to include categories 1 (purchased goods, 1,233,987 tCO2e), 4 (upstream transport, 80,412), 5 (waste, 716) and 15 (investments, 26,924). Total Scope 3 jumped from 123,494 tCO2e (2020) to 1,460,498 tCO2e (2021), reflecting more honest reporting.

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