Aligned reporting to UN SDGs 4, 8, 9, 12, 13 Fiserv linked CSR work to several UN SDGs including Quality Education, Decent Work, Industry/Innovation, Responsible Consumption and Climate Action.
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Second double-materiality assessment under CSRD In 2024, we conducted our second CSR materiality assessment using the double materiality principles prescribed by the EU Corporate Sustainability Reporting Directive (CSRD).
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Primary: Green building design + LEED certification across real estate Fiserv incorporates green building design principles into all new construction, renovation and building projects. As of 2024, the firm has over 750,000 sq ft of LEED-certified office space (LEED Gold Milwaukee HQ, LEED Platinum Dublin, LEED Platinum NJ tech campus, LEED Gold NYC executive offices). Practices like LEED for Operations and Maintenance (O+M) are also applied, and ISO 14001 certification is in place at Basildon (UK) and Bogota (Colombia).
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REC procurement via utility providers, scaling from 2.4k to 37k MWh Fiserv procures renewable energy certificates through utility providers. In 2023, ~2,400 MWh of RECs were procured at one U.S. facility. In 2024, procurement scaled to approximately 37,000 MWh of RECs through another utility provider. Fiserv has also purchased tax credits from renewable energy projects to provide capital supporting their development. The firm states it will continue to assess its clean and renewable aspiration for best practices.
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Primary: Data center consolidation + cloud migration In data centers, strategy includes consolidation to larger facilities, transition of targeted applications to the cloud to improve efficiency, hardware/power management, and asset life-cycle replacement of equipment. Virtualization is used to reduce physical server footprint and lower overall power consumption. Engagement with cloud providers seeks to better understand GHG impact of cloud transition.
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Dependent: Supplier engagement for actual GHG data (Scope 3 Cat 1, 2, 4) Suppliers (categories 1, 2 and 4) account for 72% of GHG emissions. Fiserv set an interim target to have 25% of vendor spend provide actual GHG emissions data by 2030. In 2024, outreach was conducted with transportation vendors (getting actual data from two larger vendors) and with co-location data center providers (category 8) on electricity consumption and renewable energy strategy. In 2025, engagement will expand to technology and cloud providers to replace spend-based calculations.
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Primary: Energy efficiency projects and audits In 2024, Fiserv executed energy efficiency projects at U.S. facilities and conducted energy audits at facilities across EMEA. Office locations are also assessed for Energy STAR status and energy-efficiency opportunities as part of the real estate strategy.
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Primary: Circular product design + hardware refurbishment (Clover) Clover products adhere to CEC and NRCan energy efficiency standards. Newer Clover products use Post-Consumer Recycled (PCR) plastic (e.g. Flex Pocket and Compact exterior enclosures), feature replaceable batteries, and aim for longer lifespan/repairability. Repair facilities are being expanded into regions like Argentina to reduce shipping. In 2024, ~18,000 reusable starter kits were created from validated returned cables, power packs and screwdrivers; foam from refurbished POS hardware was recycled; >225,000 recycled-content boxes were purchased. Over 300,000 lbs of materials from 100,000+ assets were recycled/resold/recovered through an R2-certified vendor; >300 metric tons of paper recycled in U.S.
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LEED Gold Milwaukee HQ & LEED Platinum Dublin In 2024, our global headquarters in Milwaukee, WI received LEED Gold and our collaboration center in Dublin, Ireland received LEED Platinum. We now have more than 750,000 square feet of LEED-certified office space.
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$10 million relief fund for clients and associates In 2024, we created a $10 million relief fund to support clients and associates as needed in response to hurricane disasters.
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